Check the Physical Connection
First is to check all the most basic issues.
- Is the camera on?
- Is there a lens cover on the camera?
- Are the HDMI and Thunderbolt cables plugged in securely?
Next launch Blackmagic Desktop Video Setup and see if the device is detected by your laptop. If you see something similar to the image below then there is a problem with the connection between your Mini Recorder and your computer.
Mini Recorder isn't Connected
First check if the white LED indicator light is illuminated on the Mini Recorder. If the light is not illuminated then try unplugging and replugging the Thunderbolt cable. Next try restarting the computer without the Mini Recorder connected then plugging in the Mini Recorder. If after restarting the Blackmagic Desktop Video Setup application still does not detect the Mini Recorder, try using a different Thunderbolt cable and/or Mini Recorder if possible as these components may be the issue.
Mini Recorder is Connected
Double check that your Mini Recorder is set for HDMI by opening BlackMagic Desktop Video Utility. If set to HDMI, proceed to opening Wirecast.
If set on SDI, click the circle button under the picture of the Mini Recorder, and select HDMI. Then Save.
Once set, close the Utility, and open your Wirecast template.
The UltraStudio Mini Recorder must be connected before starting Wirecast. The simplest fix is to restart Wirecast with the Mini Recorder connected.
If that fails it is possible the camera feed is coming into Wirecast but the shots themselves are no longer working. Check our article on how to add a camera into Wirecast.
Check Camera and HDMI cord
After completing the steps above, if the Mini Recorder is recognized by Wirecast, but no video is being pulled into your shot. Take the camera and HDMI cord, plug them into a monitor or TV. Set the monitor or TV to the correct HDMI input. If there is no feed on the monitor or TV, use a different HDMI cord if possible.
Once you connect the camera to the monitor or TV with a different HDMI cord, if the camera still will not display on the screen, there may be an issue with the HDMI port on the camera itself.